Managed Services for Microsoft Azure.
24×7 Monitoring & Advanced Management of Your Complete Azure Environment
IaaS | PaaS | App | Data | Network
Rest easy with Managed Services for Microsoft Azure (HMA). As an extension of your IT team, monitors and manages your application, data and infrastructure on a 24×7 basis. With HMA, you gain instant access to our complete Azure support team.
Benefits
• Azure usage cost optimization
• Enhanced availability/uptime
• Great value – affordable
direct access to HMA team
Managed Services
Planning & Understanding
• Understand the deployment architecture
• Identify and define aspects to manage
• Define the rule book: What to do when
Configuration & Ongoing Monitoring
• Notifications & Alerts
• Monitoring 24X7: (PaaS, IaaS, App & Data)
• AutoScale: Configuration & Management
(for ideal performance and cost balance)
• Incident reporting: Phone, Email,
Web Response Time
• (Severity A: 2 hours, Severity B:
4 hours, Severity C: 8 hours)
• Periodic 1st level health check audits
and reporting: CPU, DISK, Memory
Utilization, Bandwidth
Advanced Management
• Troubleshooting & Resolution
• Patching: OS, Servers- SPS, BTS, SQL Server
• Data backup and recovery (DR) Azure Storage:
• Azure SQL Database, SQL Server on Microsoft Azure VM
• On-demand restore
• Performance tuning
• Application deployment & configuration
• Load testing and capacity planning
• Application & infrastructure architecture guidance
• Application troubleshooting support
• Microsoft Azure datacenter downtime support
• Liaison with Microsoft Azure Support Team
Your Hardcore Support Team handles all aspects of your
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Technical Account Manager • Planning and proactive support • Manages deployment architecture • Trusted advisor • Defines the rule book |
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Server & Network Admin • Server setup • Patch management • Image backup/capture • AD/DC configuration |
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Azure Support Engineer • Proactive resolution • Email/Phone response • Troubleshooting • IP Management • Performance tuning |
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Database Admin • DB install • Configuration • Failover, backup and DR configuration • DB tuning |
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Azure Architect • Architecture • Development • Load testing & capacity planning • Best practices |
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