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Cloud Services

Managed Services for Microsoft Azure.

24×7 Monitoring & Advanced Management of Your Complete Azure Environment

IaaS | PaaS | App | Data | Network
Rest easy with Managed Services for Microsoft Azure (HMA). As an extension of your IT team, monitors and manages your application, data and infrastructure on a 24×7 basis. With HMA, you gain instant access to our complete Azure support team.

Benefits
• Azure usage cost optimization
• Enhanced availability/uptime
• Great value – affordable
direct access to HMA team

Managed Services
Planning & Understanding

• Understand the deployment architecture
• Identify and define aspects to manage
• Define the rule book: What to do when

Configuration & Ongoing Monitoring
• Notifications & Alerts
• Monitoring 24X7: (PaaS, IaaS, App & Data)
• AutoScale: Configuration & Management
(for ideal performance and cost balance)
• Incident reporting: Phone, Email,
Web Response Time
• (Severity A: 2 hours, Severity B:
4 hours, Severity C: 8 hours)
• Periodic 1st level health check audits
and reporting: CPU, DISK, Memory
Utilization, Bandwidth

 

Advanced Management
• Troubleshooting & Resolution
• Patching: OS, Servers- SPS, BTS, SQL Server
• Data backup and recovery (DR) Azure Storage:
• Azure SQL Database, SQL Server on Microsoft Azure VM
• On-demand restore
• Performance tuning
• Application deployment & configuration
• Load testing and capacity planning
• Application & infrastructure architecture guidance
• Application troubleshooting support
• Microsoft Azure datacenter downtime support
• Liaison with Microsoft Azure Support Team

Your Hardcore Support Team handles all aspects of your
Microsoft Azure environment:

Technical Account Manager
• Planning and proactive
support
• Manages deployment
architecture
• Trusted advisor
• Defines the rule book
Server & Network Admin
• Server setup
• Patch management
• Image
backup/capture
• AD/DC configuration
Azure Support Engineer
• Proactive resolution
• Email/Phone response
• Troubleshooting
• IP Management
• Performance tuning
Database Admin
• DB install
• Configuration
• Failover, backup and
DR configuration
• DB tuning
Azure Architect
• Architecture
• Development
• Load testing & capacity
planning
• Best practices